1. Introduction
Quality Assurance (QA) plays a crucial role in ensuring the quality of education at higher education institutions, especially in the context of international integration and the need to improve the quality of teaching, research, and services. At Lac Hong University, QA supports the continuous maintenance and improvement of the university's activities, contributing to sustainable development and enhancing the academic reputation of the institution. Notably, the university is implementing a QA system based on AUN-QA (ASEAN University Network - Quality Assurance) standards, aiming to meet ASEAN regional and global standards, thus creating a foundation for achieving international benchmarks in educational and research activities (Quality Manual).
2. Quality Objectives
Quality objectives are specific guidelines aimed at improving teaching effectiveness, research, and student support services at Lac Hong University. These objectives are designed for sustainable development and continuous improvement, including:
3. Quality Policies
The quality policies of Lac Hong University guide the teaching and research activities of the institution, ensuring the achievement of long-term strategic development goals. These policies include:
4. Quality Manual
The Quality Manual is a critical document of the QA system, providing detailed guidelines and regulations for implementing QA processes at Lac Hong University. This manual serves as a management tool, helping the university maintain consistency and effectiveness in carrying out QA-related activities. The main contents of the manual include:
5. Quality Procedures
The quality procedures at Lac Hong University are designed to ensure continuity and effectiveness in quality management, including steps for establishing, implementing, monitoring, and continuous improvement. Some prominent procedures include:
6. Internal Quality Assurance Systems and External Quality Assurance Systems
Lac Hong University has implemented a comprehensive quality assurance system that encompasses both internal quality assurance (IQA) and external quality assurance (EQA).
Internal Quality Assurance (IQA): The university focuses on self-assessment, internal audits, and gathering feedback from students and faculty. IQA at the university is conducted following the PDCA cycle (Plan-Do-Check-Act), ensuring that teaching and research activities are continuously monitored and improved (as outlined in the Quality Manual).
External Quality Assurance (EQA): Lac Hong University regularly participates in quality assurance programs aligned with international standards such as AUN-QA and ABET, as well as other reputable accreditation bodies. This not only enhances the university's academic reputation but also affirms the quality of its education and research within the ASEAN region and globally (as outlined in the Quality Manual).
“The university also welcomes feedback from accreditation bodies, international educational partners, and employers to make necessary adjustments and enhance the quality of its programs to meet the demands of society and the job market."
7. Conclusion
The Quality Assurance (QA) system at Lac Hong University has been implemented in a synchronized and effective manner, aiming to enhance comprehensive education quality. Elements such as quality objectives, policies, procedures, and the Quality Manual help the university maintain consistency and continuous improvement. This system not only helps Lac Hong University achieve AUN-QA standards but also establishes a foundation for international outreach, asserting its position in the region and the world. The commitment of faculty, staff, and students to implementing QA will be a key factor in ensuring sustainable quality and delivering long-term value to the education community (Quality Manual)(Quality Policies).